Ecological

Control and the Illusion of Control

When I began building my software compani in the mid-eighties, I became very interested and involved in the Quality Movement, especially in the work of W. Edwards Deming in Japan (We went on to win various quality awards and Motorola, the leader of six sigma, became our biggest customer, but that is another story). As a student of Sun Tzu's competitive philosophy, I was struck by how Demings' and Sun Tzu's ideas were polar opposites.

Losing Track of Your Core Mission

In listing his five key elements to a strategy, Sun Tzu noted that "methods" must always conform to "the way," that is, your goals. or mission. Why was this warning necesssary? Because our methods, what we call systems, tend to take on a lfe of their own, expanding and growing well beyond their original purpose. This is famously true of government operations, but it is also true of most other organizations as well. They all lose their way. Not only that, but Sun Tzu's Principle of Reversal tells us that missions can reverse themselves: what was once the goal becomes the enemy.

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